A large number of 9mobile subscribers are calling out the telecom company for allegedly blocking them from switching to other networks amid a prolonged service outage.
For over a month, 9mobile customers across Nigeria have been experiencing severe network disruptions, leaving them unable to make calls, send texts, or use mobile data. Many affected users report that their SIM cards display “No Service” or “Emergency Calls Only,” effectively cutting them off from communication.
According to customer complaints, the issue started late last year but has worsened significantly in 2025. Despite repeated attempts to reach 9mobile customer service, users claim there has been no official response from the telecom provider regarding the crisis.
As a result of the ongoing outage, many 9mobile users have attempted to port their numbers to other networks. However, reports suggest that 9mobile has allegedly restricted porting requests, preventing subscribers from switching to competitors like MTN, Airtel, and Glo.
One affected customer, Ifiok Samson, expressed frustration over the situation:
“I have been trying to port my number since January, but it appears 9mobile has blocked us from leaving. Their representatives at the service center casually told me that there is no network to process the request. This is unacceptable!”
Angry customers have taken to social media to demand immediate action from the Nigerian Communications Commission (NCC) and other regulatory bodies. Many are calling for sanctions against 9mobile, arguing that customers should not be forced to remain with a network that is no longer providing service.
Affected users have also highlighted the financial losses caused by the network failure, particularly for businesses that rely on mobile communication.
On X (formerly Twitter), complaints continue to flood in:
