9mobile has officially denied rumors about shutting down its operations in Nigeria. In a statement released on Friday, the company described these claims as baseless and intended to cause unnecessary panic among subscribers.
Addressing recent customer challenges, particularly with Mobile Number Portability (MNP)—a service that allows users to switch networks seamlessly—9mobile clarified that it has never restricted customers from porting to other networks. The company emphasized its full compliance with industry regulations and commitment to delivering fair, transparent, and customer-centric services.
The company acknowledged that a temporary technical issue had impacted MNP services but assured that the problem has largely been resolved. These disruptions are part of a broader transformation effort aimed at modernizing infrastructure and improving overall service quality.
Ongoing investments in network upgrades and service expansion are expected to yield significant improvements, ensuring reliable connectivity for individuals, businesses, and communities.
